Reference

What You Agree to When You Use be999

These terms set out how your be999 account works — what you can do, what we expect, and how disputes are handled. Access and eligibility depend on your local law and the region you're in, so read through before you open an account.

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be999 What You Agree to When You Use be999
TERMS QUERIES ANSWERED

Reach Us About Your Account Terms

Team online

Live Chat

Open the chat widget from any page on be999. Our support team can walk you through a specific clause, account status, or wallet query in real time.

Email Support

Send your terms or account question to our support address. Include your account ID so the team can pull your registration details and respond accurately.

Account Help Centre

The help section inside your account covers common terms questions — wallet limits, account closure steps, and how we handle disputes for Bangladesh users.

HOW WE HANDLE YOUR ACCOUNT

Security, Data and Your Account Rights

Account Security

Your account is protected with OTP verification on login and on withdrawals. If you get an OTP you didn't request, contact support immediately and we'll freeze the account while we investigate.

Data Handling

We collect only what's needed to run your account — registration details, wallet IDs like your bKash or Nagad number, and session data. We don't sell your information to third parties.

Retention and Closure

If you close your account, we retain transaction records as required by our operating obligations. You can request a summary of your account data by contacting support with your account ID.

Requesting Changes

To update your registered wallet number or account name, submit a request through the account settings page or via live chat. Name changes require identity verification before they take effect.

Common Questions About be999 Account Terms

These are the questions we get most often about account rules, eligibility, and how our terms apply to payments and access in Bangladesh.

You must be of legal age in your jurisdiction and in an eligible region. Access depends on your local law — we do not determine eligibility for you, so check what applies in your area before registering.

Our team will put the transaction on hold and contact you to verify. Supply a matching ID document and we'll process it once confirmed. This step protects your wallet from unauthorised transfers.

No. Each person may hold one account only. Duplicate accounts are against our terms and may result in both accounts being suspended and any pending wallet transactions being reversed.

Go to account settings and select the closure option, then contact support to confirm. We'll process any remaining balance to your registered Nagad, bKash or Rocket wallet before the account is closed.

We retain transaction and registration records in line with our operational obligations. You can request a copy of your data at any time by contacting support with your account ID and a verification step.

We post updates to this page and note the effective date. Continuing to use your account after changes go live means you accept the new terms. If you disagree, close your account through settings.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.